All orders ship from our warehouse in Abbotsford, British Columbia. Our small team hand picks all orders and we do our best to have them packed and shipped within 1-3 business days from the initial order date.
Standard Item Shipping
We use Canada Post to ship small standard items like decor and accessories across Canada. Please allow 2-12 business days for delivery, or refer to your tracking number for updates on the arrival time. Our current standard shipping rate for small items is $15.
Returns
We understand that sometimes it just doesn't work out. If you need to do a return, here's how:
By-Mail
Return your item(s) by mail within 7 days of receiving your order. Carefully pack up the item(s) and purchase a return label from the shipping carrier of your choice. Once we've received the item back and inspected the pieces to ensure the condition has not been compromised, we'll process a refund to the original payment method. Please note that sale items, special orders, and shipping/handling fees are final sale and non-refundable.
Damaged Items Procedure
Oh no! We do our best to package your order up to ensure a safe delivery, but sometimes accidents happen. Please send us an image of the defective item to
hello@jugandbasin.com to start a claim process for the item(s). Either a replacement or refund will be issued depending on the case. Please note, all damages must be emailed within 7 days of the parcels delivered date to be covered.
